Our 7-day promise
We want you to feel confident when choosing a Reo Training course. If an eligible course is not right for you, you can request a refund within seven calendar days of your purchase, subject to the conditions below.
What is eligible
- Your request is sent within seven calendar days of the original purchase date.
- The purchase was made directly through Reo Training and can be verified using your account or payment details.
- You have not accessed any lesson beyond the default lesson listed for your course below.
- The request is not part of repeated purchases and refund requests that indicate misuse of this policy.
Course access limits
Our Learning Management System records your progress. Your right to a refund becomes void once you access a lesson beyond the default lesson listed for your course. We verify eligibility using the progress data recorded in the Learning Management System.
| Course | Default lesson |
|---|---|
| Engineering & Design of Off-Grid, Storage & Hybrid Solar PV Plants | Lesson 2 – Battery Losses |
| Planning and Implementing a Solar PV Rooftop Project | Lesson 2 – Virtual Site Assessments and Observations |
| Advanced Applications of PVSyst | Lesson 2 – Optimization Tools, Unlimited Sheds and Evaluating Simulations |
| Advanced AutoCAD | Lesson 3 – CAD Structure and Management |
| Electrical Engineering & Design of a Solar Plant | Lesson 3 – Detailed DC Design |
| Solar PV Design with PVSyst | Lesson 5 – Site Assessment |
| Solar Plant Layouts with AutoCAD | Lesson 6 – Overview of AutoCAD and Basic Functionality |
| 3D Modeling and Energy Estimation with Helioscope | Lesson 6 – Overview of Helioscope |
| 3D Modeling with SketchUp and Skelion | Lesson 6 – Virtual Site Assessments and Observations |
What is not refundable
- Requests made after the seven-day period.
- Courses where you have accessed any lesson beyond the applicable default lesson listed above.
- Courses purchased during a specific offer or sale period.
- Third-party software, examination, licence or service fees that have already been activated or paid on your behalf.
- Custom training, live workshops, enterprise plans or group programmes governed by a separate agreement.
- Bank charges, currency-conversion costs or other fees charged independently by your payment provider.
How to request a refund
- Email support@reo.online from the address used for your Reo Training account.
- Include your full name, course name, purchase date and order or payment reference.
- Briefly tell us why the course did not meet your needs. This helps us improve and does not remove any right you have under this policy.
Review and payment timing
We will review your request against this policy and may ask for information needed to locate the purchase. Approved refunds are sent to the original payment method. The time for funds to appear depends on your bank or payment provider and can take several business days after we process the refund.
Bundles, discounts and duplicate payments
For a course bundle, eligibility is assessed for the bundle as a whole and takes account of activity across all included courses. If a partial refund is approved, any discount may be recalculated based on the courses retained. Duplicate charges or clear payment errors should be reported as soon as possible so we can investigate them separately.
Your statutory rights
This policy is in addition to any non-waivable consumer rights available under the law that applies to you. Nothing here limits remedies that cannot legally be limited.
Still have a question?
Email us at support@reo.online. We’ll be happy to help.