Privacy Policy

1. Who we are

Reo Training is operated by Reo Power Solutions Pvt. Ltd. This policy explains how we handle personal information when you visit our website, create an account, buy or take a course, contact support or otherwise interact with us.

2. Information we collect

• Account and contact details, such as your name, email address, telephone number, country and organisation.
• Purchase and transaction details. Payment card details are handled by our payment providers and are not stored in full by us.
• Learning activity, including enrolments, course progress, quiz results, certificates and support conversations.
• Technical and usage information, including device, browser, IP address, pages viewed and cookie or similar identifiers.
• Information you choose to provide through forms, reviews, surveys, events or direct communication.

3. How we use information

• Provide accounts, courses, certificates, payments and customer support.
• Communicate service updates and, where permitted, relevant offers and learning opportunities.
• Personalise and improve our courses, website and learner experience.
• Protect our learners, prevent fraud, troubleshoot issues and secure our systems.
• Meet legal, tax, accounting and regulatory obligations and enforce our agreements.

4. Legal reasons for processing

Depending on where you live, we rely on one or more legal bases: performing our contract with you, pursuing legitimate interests such as improving and securing our service, complying with legal obligations, and your consent where it is required. You may withdraw consent at any time without affecting earlier lawful processing.

5. How we share information

We share information only as needed with service providers that help us run Reo Training, such as hosting, learning-platform, communication, analytics, support and payment providers. We may also share information with professional advisers, authorities when legally required, or a successor in connection with a business reorganisation.

We do not sell your personal information. Providers may process information only for agreed purposes and subject to appropriate safeguards.

6. Cookies and analytics

We may use essential cookies to operate the site and optional cookies or similar technologies to understand usage and improve marketing. Browser controls can limit cookies, although some site features may then work differently. Where required, we ask for consent before using non-essential cookies.

7. International transfers and security

Some providers may process information outside your country. Where required, we use recognised contractual or legal safeguards for these transfers. We apply reasonable administrative, technical and organisational measures to protect information, but no online service can guarantee absolute security.

8. Retention

We keep personal information only as long as needed for the purposes described here, including providing course access, maintaining learning records, resolving disputes and meeting legal or accounting requirements. Retention periods vary by the type of information and our obligations.

9. Your choices and rights

These rights can vary by location and may be subject to lawful exceptions. To make a request, email support@reo.online. We may need to verify your identity before responding.

• You may ask to access, correct, delete or receive a copy of your personal information.
• You may object to or ask us to restrict certain processing where applicable.
• You can unsubscribe from marketing emails using the link in the message, while continuing to receive essential service communications.
• You may complain to your local data-protection authority if you believe your rights have been infringed.

10. Children and policy updates

Reo Training is intended for professional and adult learners and is not directed to children. If you believe a child has provided personal information without appropriate permission, please contact us.

We may update this policy to reflect changes in our services, providers or legal obligations. We will publish the latest version here and update the date above.